24bd9 Privacy Policy

This Privacy Policy ("Policy") is published by 24bd9 ("the Platform", "we", "us", "our") and applies to all users ("you", "your", "the Player") who access or interact with the 24bd9 website at https://24bd9.app, its subdomains, and any associated mobile interfaces. This Policy forms part of your overall agreement with 24bd9 and should be read alongside the Terms & Conditions and the Responsible Gaming Policy.

By registering an account on 24bd9, making a deposit, placing a bet, or otherwise using any feature of the platform, you acknowledge that you have read and understood this Policy and that you consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the 24bd9 platform.

1 Information We Collect

24bd9 collects personal data from you through several channels: directly when you register an account or submit a support request, automatically when you use the platform, and from third-party payment processors when you conduct financial transactions. The categories of information we collect are described below.

1.1 Registration & Account Data

When you create a 24bd9 account, we collect the following information as part of the registration and identity verification process:

• Full legal name as it appears on your government-issued identity document.
• Date of birth for the purpose of verifying that you meet the 18+ age requirement.
• Email address used as your primary contact channel and account identifier.
• Mobile phone number for account verification, two-factor authentication, and support communications.
• Residential address including city, district, and postcode (e.g., Dhaka, Chittagong, Sylhet, or other locations across Bangladesh).
• Username and encrypted password for platform authentication.

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer obligations, we may collect copies of official documents including your National Identity Card (NID), passport, driving licence, and recent utility bills or bank statements to verify your identity and address. These documents are processed securely and are not shared beyond what is strictly necessary for verification purposes.

1.3 Financial & Transaction Data

When you make deposits or request withdrawals through payment methods such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank, we collect:

• Payment method type and registered account identifier (e.g., bKash mobile number or bank account reference).
• Transaction amounts, timestamps, and reference numbers.
• Deposit and withdrawal history associated with your 24bd9 account.
• Source-of-funds documentation where required for high-volume transactions.

24bd9 does not store full card numbers or full mobile wallet PINs. Payment credential handling is managed by our certified payment processing partners under their own security standards.

1.4 Gameplay & Betting Activity

We automatically record data about how you interact with games and betting markets on the 24bd9 platform, including:

• Bets placed, game rounds played, and wager amounts across all product verticals (casino, sports betting, crash games).
• Win and loss records, bonus usage, and wagering progress.
• Session duration, login timestamps, and in-session activity patterns.
• Responsible gaming tool usage, including deposit limits and self-exclusion requests.

1.5 Technical & Device Data

When you access 24bd9, our systems automatically collect technical information about your device and connection, including IP address, browser type and version, operating system, device model, screen resolution, language preference, and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation — not for profiling or advertising purposes.

1.6 Communications Data

When you contact 24bd9 through our support team, we retain records of your communications — including email correspondence, live chat transcripts, and any supporting documents you submit — for quality assurance, dispute resolution, and compliance purposes.

2 How We Use Your Data

24bd9 uses the personal data we collect only for clearly defined, legitimate purposes. We do not process your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we process your personal data are set out below.

2.1 Account Management & Platform Operation

We use your registration and account data to create and maintain your 24bd9 player account, authenticate your identity when you log in, process your deposits and withdrawals, credit bonuses and promotional rewards, provide access to all casino and sports betting products available on the platform, and deliver customer support.

2.2 Identity Verification & Compliance

We use KYC documents and account data to verify that you meet the 18+ age requirement, to confirm your identity in compliance with our anti-money-laundering obligations, to detect and prevent fraudulent account activity, and to satisfy any reporting obligations that may arise from financial transactions conducted through your account.

2.3 Security & Fraud Prevention

Technical and device data — including IP addresses, login timestamps, and device fingerprints — are used to monitor for suspicious account activity, detect and block fraud, identify duplicate accounts, investigate potential breaches of our Terms & Conditions, and maintain the overall integrity of the 24bd9 platform.

2.4 Responsible Gaming

Gameplay and session data are analysed to support our responsible gaming obligations. This includes monitoring for indicators of problematic gambling behaviour, applying any deposit limits or session time limits you have set, processing self-exclusion requests, and providing you with account activity summaries to help you stay in control of your gambling. See our Responsible Gaming page for full details.

2.5 Service Improvement & Analytics

Aggregated and anonymised gameplay and technical data is used to improve the performance and reliability of the 24bd9 platform, identify and fix technical issues, understand how players navigate the site, and develop new features and product offerings. This analytics processing does not identify you as an individual.

2.6 Marketing & Promotional Communications

With your explicit consent, we may use your email address or phone number to send you information about relevant promotions, bonuses, and seasonal offers on 24bd9 — for example, BPL cricket betting promotions, Eid bonus offers, or IPL specials. You may withdraw consent for marketing communications at any time by contacting us at [email protected] or using the unsubscribe option included in any marketing message we send you.

3 Cookies & Tracking Technologies

The 24bd9 platform uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your preferences, and gather analytical data about usage patterns. A cookie is a small text file placed on your device by our web server when you visit the site.

3.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the 24bd9 platform to function. They enable core features such as account login sessions, security token management, and shopping basket functionality for deposit flows. Without these cookies, the platform cannot operate correctly. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your preferences — such as your preferred language setting, saved display configurations, and recently visited game categories — to provide a more personalised experience when you return to 24bd9.
• Analytical Cookies: We use anonymised analytical cookies to understand how players interact with the platform, which pages are visited most frequently, where users drop off during registration, and how game categories perform. This data helps us improve 24bd9 for all users.
• Security Cookies: These cookies support our fraud detection systems by helping us identify suspicious login attempts, flag unusual device changes, and protect your account from unauthorised access.

3.2 Managing Cookies

Most web browsers allow you to control cookie settings through the browser's preferences menu. You can configure your browser to block all cookies, accept only certain categories of cookies, or notify you before a cookie is placed. Please be aware that disabling strictly necessary cookies will impair or entirely prevent your ability to use the 24bd9 platform, including account login and financial transactions.

For detailed instructions on managing cookies in your specific browser, please consult your browser's help documentation. Common browsers used by players in Bangladesh include Google Chrome, Mozilla Firefox, Samsung Internet, and Opera Mini.

4 Data Sharing & Third Parties

24bd9 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share your data only in the limited circumstances described below, and always subject to appropriate data protection safeguards.

4.1 Payment Processing Partners

To process deposits and withdrawals, we share necessary transaction data — such as your name, payment account identifier, and transaction amount — with our authorised payment processing partners including bKash, Nagad, Rocket, Upay, and banking partners such as Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners are bound by their own data protection obligations and use your data solely to execute the requested transaction.

4.2 Game Software Providers

When you play games hosted by third-party providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe — a limited set of session data (such as a pseudonymous player ID, wager amount, and game result) is shared with the relevant provider's systems to facilitate the game round. These providers do not receive your full personal profile and are contractually prohibited from using game data for any purpose other than providing the game service.

4.3 Identity Verification Services

During the KYC process, we may engage third-party identity verification service providers to assist in validating the documents you submit. These providers process your identity documents under strict confidentiality agreements and do not retain copies beyond what is required to complete the verification check.

4.4 Legal & Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, government bodies, financial intelligence units, or other regulatory authorities where we are legally required to do so — for example, in connection with anti-money-laundering investigations, fraud inquiries, or court orders. In such cases, 24bd9 will disclose only the minimum data required to satisfy the legal obligation.

4.5 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or part of 24bd9's assets, your personal data may be transferred to the acquiring entity as part of the transaction. We will notify affected players by email or prominent platform notice before any such transfer takes effect and before your data becomes subject to a different privacy policy.

5 Data Security & Storage

24bd9 takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the 24bd9 platform is encrypted using industry-standard TLS protocols, preventing interception during transit.
• Encrypted Data Storage: Sensitive data fields — including passwords (stored as salted hashes), identity document copies, and financial records — are encrypted at rest within our databases.
• Access Controls: Access to personal data within 24bd9's internal systems is restricted on a strict need-to-know basis. Staff members can access only the data categories required to perform their specific role.
• Intrusion Detection: Our infrastructure is monitored around the clock using automated intrusion detection and anomaly alerting systems to identify and respond to potential security incidents in real time.
• Regular Security Audits: 24bd9 conducts periodic security reviews of its platform and data processing systems to identify vulnerabilities and ensure that security measures remain current and effective.

5.2 Data Storage Location

Personal data collected from 24bd9 players is stored on secure servers. Where data is processed or stored outside Bangladesh, 24bd9 ensures that appropriate contractual safeguards are in place to maintain a standard of data protection equivalent to that applied within Bangladesh.

5.3 Breach Notification

In the event of a personal data breach that poses a risk to your rights or interests, 24bd9 will notify affected players without undue delay via the email address registered on your account. The notification will describe the nature of the breach, the categories of data affected, and the steps being taken to address the incident and prevent recurrence.

If you believe your 24bd9 account has been compromised or you have reason to suspect unauthorised access to your personal data, please contact our security team immediately at [email protected].

6 Your Privacy Rights

As a 24bd9 player, you hold a number of rights in respect of the personal data we hold about you. We are committed to honouring these rights and to responding to all valid requests within a reasonable timeframe — typically within 30 days of receipt.

6.1 Right of Access

You have the right to request a copy of the personal data 24bd9 holds about you, along with information about how that data is being used. To submit a subject access request, contact our support team at [email protected] with the subject line "Data Access Request" and include your registered email address and a description of the data you wish to access.

6.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete — for example, if your address or phone number has changed — you have the right to request that we correct or update it. Minor updates can typically be made through your account settings; more significant changes (such as a legal name change) may require supporting documentation.

6.3 Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent on which processing is based, or where you object to processing and there is no overriding legitimate interest to continue. Please note that certain data must be retained for legally specified periods regardless of an erasure request — see Section 7 for details.

6.4 Right to Restrict Processing

You have the right to ask 24bd9 to temporarily suspend processing of your personal data — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed. During a restriction period, we will continue to store your data but will not actively use it except where necessary for legal claims or with your consent.

6.5 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to other forms of processing based on legitimate interests where you feel your individual circumstances provide grounds for doing so. All objections should be submitted to [email protected].

6.6 Right to Data Portability

Where your data has been provided by you and processed on the basis of your consent or a contract, you may request that we provide that data to you in a structured, commonly used, machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider if you choose.

7 Data Retention

24bd9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce our agreements. The retention periods applied to the main categories of personal data we hold are summarised below.

Once a retention period expires, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

If you request deletion of your account, 24bd9 will close your account and remove data that is not subject to a mandatory retention obligation. Data that must be retained by law will be stored securely in a restricted archive until the applicable retention period expires, after which it will be deleted.

8 Contact & Policy Updates

8.1 Contacting Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which 24bd9 handles your personal data, please contact our support team using the details below. We are committed to resolving privacy concerns promptly and transparently.

• Support Email: [email protected] (plain text — not a clickable link)
• Subject Line for Privacy Queries: "Privacy Enquiry" or "Data Rights Request"
• Response Time: We aim to acknowledge all privacy-related contacts within 72 hours and provide a substantive response within 30 calendar days.
• Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)

8.2 Updates to This Policy

24bd9 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing activities, new legal requirements, or improvements to our privacy practices. When we make material changes to this Policy, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players by email.

We encourage you to review this Privacy Policy periodically so that you remain informed about how 24bd9 protects and uses your personal data. Continued use of the 24bd9 platform following notification of a policy update constitutes your acceptance of the revised Policy. If you do not agree with any changes made to this Policy, you must cease use of the platform and may request account closure by contacting support.

8.3 Children's Privacy

The 24bd9 platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 18. If we become aware that a minor has provided personal data through the registration process, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 24bd9, please alert us immediately at [email protected].