Responsible Gaming
at 24bd9

1 Our Commitment to Safe Play

24bd9 was built with player wellbeing at the centre of every decision. While we offer a wide range of exciting products — from cricket outright betting and BPL markets to live casino tables, slot games, and crash titles — we firmly believe that gambling must always remain a form of leisure and entertainment. It should never be used as a means to generate income, escape personal problems, or cope with emotional difficulties.

Our Responsible Gaming programme is not a legal formality. It is a genuine, actively maintained commitment to the players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar who choose to play on 24bd9. We have invested in practical tools that give players real control over their activity, a dedicated support team available around the clock, and a culture internally where player safety is treated as a non-negotiable priority.

We recognise that for a small proportion of players, gambling can become a problem. When that happens, we want 24bd9 to be part of the solution — not part of the problem. Every feature described on this page is available to all registered players, free of charge, and can be activated immediately upon request. No waiting periods, no complicated forms, no barriers.

2 18+ Age Restriction

24bd9 strictly enforces an 18+ age requirement across all of its products and services. We do not permit anyone under the age of 18 to register an account, make a deposit, claim a bonus, or participate in any form of gambling on the platform. This policy is non-negotiable and applies uniformly to all players regardless of location.

Age Verification Process

During the registration process, all new players on 24bd9 are required to confirm that they are aged 18 or above. Following registration, and before any withdrawal is processed, players must complete our Know Your Customer (KYC) verification by submitting a valid government-issued identity document such as a National Identity Card (NID) or passport. Date of birth is verified as part of this process.

If our team identifies any reason to suspect that a player may be under the age of 18 — including through unusual account behaviour, inconsistent personal details, or a third-party report — the account will be suspended pending a full age verification review. During any suspension period, the player will not be able to place bets, make deposits, or request withdrawals.

Protecting Minors from Accessing 24bd9

If you share a device or internet connection with a person under the age of 18, we strongly recommend that you take the following precautions to prevent accidental or deliberate access to the 24bd9 platform by a minor:

• Do not save your 24bd9 login credentials in your browser or on your device where they could be accessed by a minor.
• Always log out of your 24bd9 account fully when you have finished your session, especially on shared devices.
• Use a screen lock, PIN, or biometric authentication on any device that a minor may have access to.
• Consider using parental control software on family devices to block access to gambling websites.
• Speak openly with young people in your household about the risks associated with gambling and the importance of the 18+ rule.

3 Responsible Gaming Tools

24bd9 provides a comprehensive set of account management tools that allow you to set boundaries on your gambling activity. These controls are designed to help you stay within limits you are comfortable with, long before your gambling could become a concern. We encourage all players — not just those experiencing difficulties — to use these tools as a matter of routine.

Deposit Limits

You can set a maximum deposit limit on your 24bd9 account on a daily, weekly, or monthly basis. Once a deposit limit is set, it takes effect immediately and cannot be increased without a mandatory cooling-off period (typically 7 days) to prevent impulsive decisions made under pressure. Reducing a deposit limit takes effect immediately. To set or adjust your deposit limit, log in to your account and navigate to the responsible gaming section of your account settings, or contact our support team at [email protected].

Loss Limits

A loss limit allows you to specify the maximum net loss you are willing to accept over a defined period — daily, weekly, or monthly. When your net losses reach the threshold you have set, 24bd9 will automatically suspend your ability to place further bets until the limit period resets. Like deposit limits, reductions are applied immediately while increases require a cooling-off period.

Session Time Limits & Reality Checks

You can set a maximum session duration on your account, after which you will be automatically logged out. Independently, you can enable reality check alerts — periodic on-screen notifications (every 30, 60, or 90 minutes) that display your current session duration, total bets placed, and net win or loss for the session. These reminders are designed to interrupt autopilot gambling and encourage you to make a conscious decision about whether to continue.

Time-Out (Short-Term Break)

If you feel you need a short break from 24bd9 without permanently closing your account, the time-out feature allows you to temporarily suspend your account for a period of your choosing — 24 hours, 48 hours, 7 days, or 30 days. During a time-out period, you will not be able to log in, place bets, or make deposits. Any pending withdrawal requests will still be processed. At the end of the time-out period, your account will automatically reactivate. To activate a time-out, contact support at [email protected].

4 Self-Exclusion Programme

Self-exclusion is the most powerful responsible gaming tool available on 24bd9. It is designed for players who recognise that their gambling has become or is at risk of becoming a serious problem, and who need a firm, enforceable barrier to prevent further gambling activity. Unlike a time-out, self-exclusion is a long-term measure with a minimum duration of six months.

Once self-exclusion is activated on your 24bd9 account, your account will be immediately suspended. You will not be able to log in, place bets, or make deposits for the full duration of the exclusion period you have chosen. 24bd9 will also cease sending you any marketing or promotional communications for the duration of the exclusion. If your account holds a positive balance at the time of exclusion, you may request a withdrawal of that balance.

Available Self-Exclusion Periods

• 6 Months: A medium-term exclusion for players seeking a significant break from gambling.
• 1 Year: A longer exclusion for players who want more time away from all gambling activity.
• 5 Years: An extended exclusion for players with serious gambling concerns.
• Permanent Exclusion: For players who wish to close their 24bd9 account permanently. This action cannot be reversed.

How to Request Self-Exclusion

1. Contact Support

   Email [email protected] with the subject line "Self-Exclusion Request". You can also make the request directly through your account settings page.

2. Choose Your Exclusion Period

   Indicate the duration you require — 6 months, 1 year, 5 years, or permanent. Our support team will confirm your choice before proceeding.

3. Immediate Account Suspension

   Once confirmed, your 24bd9 account will be suspended immediately. You will receive a confirmation email to your registered address.

4. Withdrawal of Balance (if applicable)

   If your account holds a positive real-money balance, contact support to arrange a withdrawal. Bonus balances and any winnings derived solely from bonus funds will be forfeited at the time of exclusion.

5. Marketing Opt-Out Confirmed

   All promotional emails, SMS messages, and in-platform notifications from 24bd9 will be suspended immediately for the full duration of your exclusion period.

5 Recognising Problem Gambling

Problem gambling does not always look dramatic. It can develop gradually, often without the affected person realising how serious it has become. Being aware of the warning signs — both in yourself and in people around you — is the first step toward addressing a gambling problem before it causes significant harm.

The following behaviours are commonly associated with problem gambling. If you recognise several of these patterns in your own gambling activity, we strongly encourage you to use one of the responsible gaming tools available on 24bd9 or to reach out for professional support.

If you recognise these patterns in someone close to you — a family member or friend — you can contact 24bd9 support at [email protected] to discuss your concerns. While we cannot share account details with third parties, we can provide guidance on the steps available to help someone who may be gambling irresponsibly.

6 Self-Assessment Checklist

The following checklist is based on widely recognised screening questions used by gambling support professionals. Honest reflection on these questions can help you understand your current relationship with gambling and decide whether any action is needed. This is not a clinical diagnostic tool — it is a starting point for self-awareness.

7 Protecting Vulnerable Players

24bd9 is committed to identifying and protecting players who may be in a vulnerable situation. A vulnerable player is someone whose ability to make rational decisions about gambling may be impaired — whether due to age, financial stress, mental health challenges, substance use, or a diagnosed gambling disorder.

How 24bd9 Identifies Vulnerability

Our customer support and compliance teams are trained to recognise indicators of vulnerability or problem gambling in player behaviour. These indicators include a rapid escalation in deposit amounts, unusually long session durations, repeated deposits immediately following a large loss, communication that suggests emotional distress, and requests for information about how to increase deposit limits while also expressing concern about losses.

When our team identifies such indicators, we may proactively contact the player to check in on their wellbeing, provide information about available responsible gaming tools, or, in serious cases, apply temporary account restrictions as a precautionary measure. We will always communicate any account action clearly and promptly to the affected player.

Third-Party Concerns

If you are a family member, partner, or friend concerned about another person's gambling on 24bd9, you are welcome to contact us at [email protected]. While data protection obligations prevent us from disclosing account details, we can advise on the support options available and, in appropriate circumstances, escalate concerns internally for review.

Financial Hardship

If you are experiencing financial hardship and are gambling in an attempt to improve your situation, please stop and seek help. Gambling is not a reliable way to generate income — the mathematical advantage always rests with the platform over the long term. If financial difficulties are driving your gambling behaviour, we encourage you to reach out to a financial counsellor or debt support service in addition to using 24bd9's account restriction tools.

8 Getting Help & Support

If gambling has become a problem for you or for someone you care about, please know that help is available. Reaching out is the most important step, and you do not have to manage this alone. Below are the support channels available through 24bd9 and guidance on seeking professional help.

24bd9 is committed to continuously improving our responsible gaming programme. If you have suggestions for additional tools or resources that would help players in Bangladesh manage their gambling more effectively, please share your feedback with our team at [email protected].